Our Terms & Conditions
Your satisfaction is our first priority. In fact, we treat your laundry as if it were our own; however, we still need to agree to some rules to ensure that there are no misunderstandings about laundry service with Hofmans Laundry Service (referred to as "we", "us", "our" or "Hofmans Laundry Service") or your obligation and responsibilities by using our service, you acknowledge and accept the following terms and conditions.
Suitability for Laundering
By using our service, you agree that your clothes are suitable to be machine washed in water, on a normal cycle and machine dried using heat. We cannot be responsible for any damage to clothing that is not suitable for this type of laundering process.
Lost Laundry
We would love to be able to inventory each piece of laundry you give us. Unfortunately, it is cost-prohibitive for us to do so. As a result, we can't be held responsible for any lost laundry. We do not have an efficient way of verifying that we received any particular piece of laundry in the first place.
Rest assured that we carefully track your clothes. For instance, we tag your clothes with your sales slip, and your clothes are never loose in our facility unless they are inside our machine, on the folding table with us present, or bagged up with a label ready to be dropped off.
IF you do believe you are missing something, please notify us within 24 hours of receiving your clean clothes back from us. We are much more likely to find misplaced laundry if it is reported early.
You agree that by using our service, if you are not home during delivery, it is ok for us to leave your order by the front door or place agreed upon. You further agree that any lost, stolen, or damaged laundry as a result of the pick-up or delivery process is not our fault, and you agree that you accept full responsibility for your laundry during this time.
Damaged Laundry
We wash many articles every day that are damaged in some form or another by our clients' everyday use. Therefore, you, the customer, agree not to hold us liable for any damages based on the condition of clothing after we deliver it back to you, as a condition of using our service.
If you do not accept these terms in full, then you can cancel your order without penalty up to one hour before your pick-up time. After you have us pick up your laundry, you agree to accept these terms in full and agree not to hold us liable for any damages.
We still want to be sure there isn't something we did to cause any damage, so if you find something you didn't recognize prior, we need to hear from you within hours of delivery in order to investigate it promptly. We reserve the right, at our own discretion, to reimburse someone for up to three times the cost we charged you to wash a particular item. If we choose to do this, you will need to be able to provide proof of purchase with a written copy of the receipt.